Useful Information

The following information gives general advice and guidelines to our clients and tenants Please note this page is mainly directed at leasehold property.  

Out of Hours & Emergency Repairs
In the event of an emergency repair being required and you are unable to contact a representative from our office and have reasonable grounds to be unable to wait until the next working day, you may ask a local reputable contractor or the emergency services, if applicable, to carry out the repair on your behalf. Provided the repair falls under our remit as managing agents for the building and you have kept copies of any quotations and receipts, your costs will be reimbursed.  

Alterations
Under most leases you are not permitted to carry out any improvements or alterations to your property without the consent of the building owner. Any proposal in this respect should be made in writing to us. This includes the replacement of any window frames to your premises. It is important to ensure that any proposed alteration or improvement will not be detrimental to the building or our client’s interest. In most cases it is normally a requirement that building regulation and any planning permission is sought in this respect. Please contact us for advice.

Please note failure to obtain the appropriate approval and documentation could prejudice any future sale of your property.

Pets
Under most leases it is generally a requirement to contact us or the building owner for permission to keep a pet. Further advice is available on request.

Complaints Concerning Neighbours
We often receive complaints concerning neighbouring flats. These complaints normally concern excessive noise, rubbish disposal, parking etc. Whilst we endeavour to resolve matters amicably we are unable to investigate such matters without the complaint being made in writing. We will, where necessary, write to the relevant person if we consider there are reasonable grounds for the compliant

Please note that we have limited capacity in relation to these types of issues and any complicated cases should be passed to a solicitor for advice, if matters remain unresolved.

Subletting
You are required to advise us if you intend to sublet your premises. There are a number of reasons for this and there is a strict criteria on some properties in respect of sub letting your property to a third party. Please note that we are required to deal with your application in writing.

Buying and Selling a Property
Your solicitor will contact our office to obtain information relating to the property and to ensure that any rents and service charge payments are up to date. Requests for information and supporting documentation, must be made in writing by your solicitor, who will liase direct with our enquires department.

Please note, we will deal directly with your solicitors and not with any third party involved in the transaction.