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Overview.
Our
Maintenance Department is available to assist and give advice
in respect of the repairs and maintenance to communal areas of
the property.
In
most cases where we collect a service charge payment from each
tenant or resident, we will normally be responsible on behalf
of the client or building owner for the main structure and
areas which are deemed communal under a lease. This can
however vary depending upon the contract terms.
The
service charge is paid in accordance with the terms of your
lease. Where in, you have contracted to pay certain charges
which are attributable to the maintenance and upkeep of the
property. It is common for the charge to cover contract
maintenance and other costs in respect of running a building.
Some typical expenditure within the charge can include the
following.
Cleaning
& lighting of communal areas
Repairs and cyclical major works as stated in the lease
Maintenance of Communal gardens
Caretaking and Security
Insurance
Please
call our maintenance Department for further advice who will be
happy to assist you. We do endeavour to deal with any repair
or maintenance issue promptly using the appropriate personnel
and specialist contractors where necessary.
Contractors
We
have an approved list of independent contractors, that are
vetted to ensure standards are maintained. Please note it is
not our policy to recommend contractors for any private work
required within your flat.
Out of Hours & Emergency Repairs
In
the event of an emergency repair being required and you are
unable to contact a representative from our office and have
reasonable grounds to be unable to wait until the next working
day, you may ask a local reputable contractor or the emergency
services, if applicable, to carry out the repair on your
behalf. Provided the repair falls under our remit as managing
agents for the building and you have kept copies of any
quotations and receipts, your costs will be reimbursed.
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